Privacy Policy Statement

Your privacy is important to us. This policy explains how we handle, store, and protect your information in compliance with Malaysian law and international data standards.

Information We Collect

We collect only the information necessary for our cleaning services and improving your experience with us.

• Contact details, including your name, phone number, and email when you request a cleaning service.
• Information about your cleaning preferences, location, and service feedback for customized experiences.
• Technical information, like IP address or browser, to improve site function and protect users from misuse.
• Details of client communication and service requests for accurate support and scheduling.

How We Use Data

Your data is used only for delivering our cleaning services and managing communications.

• Scheduling service appointments, reminders, and updates about your window cleaning booking.
• Responding to inquiries, feedback, or support requests for a seamless client experience.
• Improving the quality, safety, and efficiency of our cleaning process and staff training.
• Ensuring our services meet local legal, operational, and safety requirements.

Legal Justification

We process your data in line with Personal Data Protection Act of Malaysia requirements.

Processing is based on your consent, contractual necessity, or legal obligations, ensuring your rights are always respected.

Information Sharing

We share your data only when required to deliver or support cleaning services.

• With trusted partners who help us complete cleaning jobs, under strict confidentiality agreements.
• With legal or public authorities if required to meet regulatory obligations or protect our business interests.
• With operational vendors providing support services such as scheduling or communications on our behalf.

Data Security

All collected data is stored securely and only accessible by authorized personnel. We use robust safeguards including encryption, strong access controls, and regular audits to protect your personal and service-related information. Despite these measures, no system is entirely immune from risk, but we are committed to minimizing it as much as possible.

Your Rights

You have control over your data and can contact us to manage, correct, or access your information.

• Request the data we hold about you and how it is processed at any time.
• Correct inaccurate or outdated personal details in our records.
• Withdraw consent or object to specific uses of your data if you wish.
• Ask for removal of your details, subject to service and legal requirements.

Cookies & Tracking

We use cookies to improve site reliability and customize your browsing experience. Cookies help us analyze website activity but do not identify individual users.

Cookie Policy Cookie Policy

Contact Us

Contact us for any concerns or questions regarding your privacy and data usage with our service.

Policy Changes Notice

We may update this privacy policy to reflect changes in law or services. Please review this page regularly for updates.